Last updated: October 13, 2026
At ShopEase, we want you to shop with confidence. This policy outlines how cancellations, returns, and refunds are handled.
Order Cancellation
- Before dispatch: You may cancel your order from My Orders or by contacting support within 24 hours of placing it.
- After dispatch: Cancellation may not be possible once the order is shipped. You may refuse delivery or initiate a return after delivery.
- COD orders: Cancel before dispatch at no charge. No cancellation fee applies for eligible pre-shipment cancellations.
Return Eligibility
Returns are accepted within 7 days of delivery for eligible products, subject to the following conditions:
- Product is unused, unworn, and in original packaging with tags intact.
- Electronics and sealed items must be unopened unless defective.
- Perishable goods (masala, food items) are non-returnable unless damaged or expired on arrival.
- Innerwear, customized, and clearance sale items are non-returnable.
Non-Returnable Items
- Products marked as non-returnable on the product page.
- Items damaged due to misuse or normal wear after delivery.
- Products without original invoice, tags, or accessories.
How to Request a Return or Refund
- Log in and go to My Orders, or contact us via the Contact page.
- Provide your order number, reason for return, and photos if the item is damaged or incorrect.
- Our team will confirm eligibility and arrange pickup or provide return instructions.
- After inspection, approved refunds are processed within 5–7 business days.
Refund Method
- Online payments (UPI / Net Banking): Refund credited to the original payment method via Razorpay.
- Cash on Delivery: Refund issued via bank transfer or UPI to your registered mobile number.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
Exchanges are offered for size or variant issues on eligible apparel items, subject to stock availability. Contact support within 7 days of delivery.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with photos. We will arrange a free replacement or full refund including shipping.
Refund Timeline
Once your return is received and approved, refunds are initiated within 5–7 business days. Bank processing may take an additional 3–5 business days depending on your provider.
Contact Us
For cancellation or refund assistance, email support@shopease.test or use our Contact page.