Last updated: October 13, 2026
ShopEase ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our website and mobile services.
Information We Collect
- Account details: name, mobile number, email address, and delivery addresses.
- Order information: products purchased, payment method, transaction references, and order history.
- Technical data: IP address, browser type, device information, and cookies used to improve your experience.
- Communications: messages you send via our contact form, reviews, or customer support.
How We Use Your Information
- To process and deliver your orders, including sharing delivery details with logistics partners.
- To verify your identity via OTP login and prevent fraud.
- To send order updates, promotional offers (with your consent), and service notifications.
- To improve our products, website performance, and customer support.
- To comply with applicable laws and respond to legal requests.
Payment Information
Online payments are processed securely through Razorpay. We do not store your full card or UPI credentials on our servers. Payment data is handled according to Razorpay's privacy and security standards.
Sharing of Information
We may share limited information with trusted third parties such as payment gateways, courier partners, and technology providers who assist in operating our store. We do not sell your personal data to third parties.
Data Retention
We retain your information for as long as your account is active or as needed to fulfil orders, resolve disputes, and meet legal obligations.
Your Rights
You may request access, correction, or deletion of your personal data by contacting us. You may also opt out of marketing communications at any time.
Cookies
We use cookies and similar technologies to remember your preferences, keep you logged in, and analyse site traffic. You can control cookies through your browser settings.
Security
We implement reasonable technical and organisational measures to protect your data. However, no method of transmission over the internet is completely secure.
Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of ShopEase after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions, email us at support@shopease.test or visit our Contact page.